AI Customer Support Agent
An autonomous support agent that resolves 80% of tickets without human intervention, handling inquiries across email, chat, and voice channels.
Challenge
TechScale's support team was overwhelmed with 5,000+ tickets per month. Response times averaged 4 hours, and customer satisfaction was declining. They needed a solution that could handle the volume without sacrificing quality.
Solution
We built an AI agent powered by RAG that understands TechScale's product deeply. The agent accesses their knowledge base, documentation, and past ticket history to provide accurate, contextual responses. It handles multi-turn conversations, escalates complex issues to humans, and learns from every interaction.
Outcome
Within 3 weeks of deployment, the agent was resolving 80% of tickets automatically. Response times dropped from 4 hours to under 5 seconds. The support team now focuses on complex, high-value interactions while the AI handles routine inquiries 24/7.
Etemios built an AI agent that handles 80% of our support tickets automatically. Our response time went from hours to seconds.